Privacy Policy

Last updated: October 2026

1. Overview and Scope

FeeColekt (“we”, “our”, or “platform”) provides software-as-a-service (SaaS) fee management solutions to educational institutions, including K-12 schools, coaching academies, and colleges (“Institutions”). This Privacy Policy explains how we collect, process, and protect student information, guardian contact details, and institutional financial records.

2. Roles and Data Ownership

The subscribing Institution is the Data Controller of all student, parent, and fee ledger information inputted into FeeColekt. FeeColekt acts strictly as a Data Processor operating under the lawful instruction of the Institution. We do not sell, rent, or commercialize student or institutional data to third parties or advertising networks under any circumstances.

3. Data We Collect and Process

To provide fee collection, receipting, and ledger tallying services, FeeColekt processes:

• Student & Guardian Records: Student full name, roll/admission number, class, section/batch, and guardian mobile numbers and emails.
• Financial & Fee Data: Fee head allocations, concessions, collected payments, payment methods (Cash, UPI, Cheque, Bank Transfer), due dates, outstanding dues, and issued receipt numbers.
• Institutional Staff Credentials: Administrator and cashier names, institutional email addresses, and access control roles.

4. Multi-Tenant Isolation & Security

All records stored within FeeColekt are governed by strict multi-tenant boundary isolation. Database records are protected using PostgreSQL Row-Level Security (RLS) and end-to-end encryption in transit (TLS 1.3). Each school and coaching centre operates within its own private virtual boundary, preventing cross-tenant access or data leakage.

5. WhatsApp & Parent Communications

Automated payment receipts and due date reminders sent via WhatsApp are strictly transactional and consent-based. Messages are dispatched solely through official WhatsApp Business APIs under the verified identity of the Institution. We strictly respect quiet hours to ensure notices are never delivered late at night.

6. Payment Processing & PCI Compliance

For online fee collections via UPI, Net Banking, or cards, payments are processed directly through secure, PCI-DSS certified payment aggregators (such as Razorpay). FeeColekt never collects, stores, or handles raw credit/debit card numbers or UPI MPINs.

7. Data Retention & Exports

Institutions retain complete access to export their entire student database, collection ledgers, and audit reports into standard spreadsheet formats (Excel / CSV) at any time. Upon termination of an institutional subscription, data is safely retained for a designated grace period to facilitate seamless handover before secure permanent purge.

8. Contact & Privacy Officer

If you have any questions about this Privacy Policy, your rights under applicable data protection laws, or security procedures, please contact our privacy desk: